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How to Seamlessly Transfer Calls on an Avaya Phone- A Step-by-Step Guide_1

How to Transfer a Call on an Avaya Phone

In today’s fast-paced business environment, efficient communication is crucial for success. One of the essential skills for any professional is knowing how to transfer a call on an Avaya phone. This article will guide you through the process, ensuring that you can handle calls seamlessly and maintain a professional image.

Understanding the Avaya Phone System

Before diving into the transfer process, it’s important to familiarize yourself with the Avaya phone system. Avaya phones come with a variety of features designed to enhance communication, such as call forwarding, voicemail, and call transfer. These features can be accessed through the phone’s menu or keypad.

Types of Call Transfers

There are two types of call transfers: blind transfer and supervised transfer. In a blind transfer, you transfer the call to another party without consulting them first. In a supervised transfer, you involve the recipient in the transfer process, allowing them to take the call before disconnecting you.

How to Transfer a Call on an Avaya Phone: Step-by-Step Guide

1.

Answer the incoming call on your Avaya phone.

2.

Press the “Transfer” button on your phone. This button is typically labeled with a phone symbol or the word “Transfer.” If your phone does not have a dedicated transfer button, you may need to navigate through the phone’s menu to find the transfer option.

3.

Enter the extension number of the person you want to transfer the call to. You can do this by either typing the number on your phone’s keypad or using the phone’s directory to find the recipient.

4.

Wait for the recipient to answer the call. If you are using a supervised transfer, introduce yourself and ask if it’s convenient for them to take the call.

5.

Press the “Transfer” button again to complete the transfer. The call will be disconnected from your phone and connected to the recipient’s phone.

6.

Thank the recipient for taking the call and end the call if necessary.

Additional Tips

Remember to always inform the caller that you are transferring their call before proceeding.

When transferring a call, be polite and professional in your interactions with both the caller and the recipient.

Keep an eye on your phone’s display to ensure that the transfer is successful.

For more advanced call transfer options, such as conferencing, refer to your Avaya phone’s user manual or contact your IT department for assistance.

By following these steps and tips, you’ll be able to transfer calls on your Avaya phone with ease, enhancing your communication skills and contributing to a more efficient work environment.

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