How to Transfer Calls on Cisco Phone
In today’s fast-paced business environment, efficient communication is crucial for maintaining productivity and customer satisfaction. One of the key features that facilitate this is call transfer, which allows users to seamlessly pass a call to another party. This article will guide you through the process of how to transfer calls on a Cisco phone, ensuring that you can handle your calls with ease and professionalism.
Understanding Call Transfer Options
Before diving into the steps, it’s important to understand the different types of call transfers available on a Cisco phone. There are two primary methods:盲转（blind transfer）和咨询转（consultative transfer）。
– Blind Transfer: In this method, you transfer the call to the intended recipient without notifying them first. This is ideal when you need to transfer a call quickly and don’t need to discuss the transfer with the caller.
– Consultative Transfer: This involves notifying the recipient that you will be transferring the call and discussing the details of the transfer with them before proceeding. This method ensures that the recipient is prepared to take the call and provides a more personalized experience.
Steps to Transfer Calls on Cisco Phone
Now that you understand the types of call transfers, let’s go through the steps to perform each method:
Blind Transfer
1. Pick up the Call: Answer the incoming call on your Cisco phone.
2. Dial the Transfer Number: Press the “Transfer” button (usually marked with a transfer icon or the number “9”) and enter the phone number you want to transfer the call to.
3. Wait for the Ringback: Once the recipient answers, you will hear a ringback tone. At this point, you can hang up, and the call will be transferred to the recipient without any further notification.
Consultative Transfer
1. Pick up the Call: Answer the incoming call on your Cisco phone.
2. Dial the Transfer Number: Press the “Transfer” button (usually marked with a transfer icon or the number “9”) and enter the phone number you want to transfer the call to.
3. Wait for the Ringback: Once the recipient answers, you will hear a ringback tone. At this point, you can initiate a conversation with the recipient to ensure they are ready to take the call.
4. Transfer the Call: After confirming that the recipient is ready, press the “Transfer” button again to complete the transfer. The call will now be connected between the caller and the recipient, and you can hang up.
Additional Tips
– Use Speed Dials: To save time, you can program speed dials on your Cisco phone for frequently called numbers. This allows you to quickly transfer calls to these numbers without manually entering the entire phone number.
– Utilize Call Forwarding: If you are unavailable to take a call, you can set up call forwarding to transfer calls to another phone number. This ensures that calls are not missed and can be handled by someone else.
– Monitor Your Calls: Pay attention to the status of your calls and be prepared to handle them efficiently. This will help you maintain a professional image and provide excellent customer service.
By following these steps and understanding the different call transfer options, you can effectively manage your calls on a Cisco phone and enhance your communication skills in the workplace.
